Our Commitment to You

We provide in-home support services, combined with community and activity-based programmes that are tailored to your personal needs, ensuring that your rights are respected and you have access to any information regarding yourself – which is very important to us. On this page, you can explore our policies relating to your rights with us. Click on the blue rectangles to read a specific policy. 

Decision Making and Consent Policy

Duty of Care and Dignity of Risk Policy

Privacy and Confidentiality Policy

Abuse, Neglect and Exploitation Policy

Advocacy Policy

Helping you simplify the NDIS

We understand that navigating the NDIS can be complex, so we’re here to make it easier. 

Here are some of the ways we can help:

  • We can work with you to aid you in achieving your goals in line with your NDIS Plan and funding
  • We can help you make friends and increase your participation in your local community
  • We can help you get (and keep) a job
  • We can assist you in both maintaining and developing your independence
  • We can help you develop new lifelong skills
  • Most importantly, we can aid you in living your best life

Can the NDIS contact us on your behalf?


You can speak to your Support Coordinator or Local Area Coordinator about contacting us and they can do so on your behalf. 

Support Coordinator

A Support Coordinator can help implement your plan and build your ability to connect with support services like those offered by Neighbourhood Care.

Local Area Coordinator

A Local Area Coordinator (LAC) connects people with disabilities to support services, activities in your community, and
other government agencies.

What is a Support Coordinator?

A Support Coordinator is a person who helps you understand and use the NDIS funding in your plan to assist you in working towards reaching your goals. They also help you to build your skills so you can use your plan more independently and connect with community supports and services. Remember, a support coordinator does not write your plan – that is the NDIS planner’s role.