About Us
What makes us unique?
We are a “flat” organisation, meaning that there are no levels of middle management between our staff and our executives. This is a progressive business structure which allows us to reduce bureaucracy, improve communication, and empower our employees – thus, improving the quality of your care.
We operate using self-managed teams, giving our nurses, support workers and associated therapists the autonomy to make decisions with their clients. These teams are capped at a maximum of 12 members. By allowing our teams a higher degree of autonomy, we allow you to develop meaningful relationships with your carers.
Our operating model
The Buurtzorg "Onion" Model
We know there is more to your life than the support we provide. Our “onion” takes into account your family, your friends, your community, our services, and your formal support networks. We get an understanding of your personal values and your networks, and plan your support together so we can figure out how best to assist you in achieving your goals.
Your personal values could include maintaining control of your decisions, maintaining your quality of life, and building warm, trusting relationships. Informal networks may include family, friends, neighbours, or other people in your community. Our team of healthcare professionals (such as support workers and nurses) is the third layer of your support network, while your existing formal networks (such as your doctor, pharmacist, or support coordinator) round out your onion.
We stand by:
Letting You
Lead the Way
tailored to your needs and preferences.
Quality Support,
Meaningful Outcomes
you in achieving your goals.
Keeping it Small
Keeping it Simple
Our code of conduct
We have high standards when it comes to integrity and ethics. Our code of conduct outlines how we expect our staff and volunteers to act in the workplace. It also includes guidelines for legal compliance and ethical standards.
To read our code of conduct, click here.
