About Us

What makes us unique?

We are a “flat” organisation, meaning that there are no levels of middle management between our staff and our executives. This is a progressive business structure which allows us to reduce bureaucracy, improve communication, and empower our employees – thus, improving the quality of your care.

We operate using self-managed teams, giving our nurses, support workers and associated therapists the autonomy to make decisions with their clients. These teams are capped at a maximum of 12 members. By allowing our teams a higher degree of autonomy, we allow you to develop meaningful relationships with your carers. 

Our operating model

Neighbourhood Care is a person-centred home and community care provider that operates using the Buurtzorg model. Buurtzorg is a healthcare organisation from the Netherlands that was founded in 2006. In the years since, it has gained recognition worldwide and can now be found in 25 countries globally. What makes the Buurtzorg model so special, is its flat structure and person-centred care.
Our principles are based on “the onion model”, which represents you and your support network. The sections of the onion model take into account personal values, such as wanting to have control over your own life, maintaining your quality of life and developing trusting relationships. We focus on involving you and your informal network, in reaching the best solutions tailored specially for you.
Australia is one of the 25 countries worldwide where healthcare services offered using the Buurtzorg model are available. Work towards the implementation of the model here has been going on since 2018 and after nearly 2 years of preparation, we are ready to bring Neighbourhood Care to you.

The Buurtzorg "Onion" Model

We know there is more to your life than the support we provide. Our “onion” takes into account your family, your friends, your community, our services, and your formal support networks. We get an understanding of your personal values and your networks, and plan your support together so we can figure out how best to assist you in achieving your goals.   

Your personal values could include maintaining control of your decisions, maintaining your quality of life, and building warm, trusting relationships. Informal networks may include family, friends, neighbours, or other people in your community. Our team of healthcare professionals (such as support workers and nurses) is the third layer of your support network, while your existing formal networks (such as your doctor, pharmacist, or support coordinator) round out your onion.

We stand by:

Letting You
Lead the Way

Decisions about your care and support are
tailored to your needs and preferences.

Quality Support,
Meaningful Outcomes

We work with you and your family to assist
you in achieving your goals.

Keeping it Small
Keeping it Simple

Our self-managed teams and flat organisation structure help to simplify your support.

Our code of conduct

We have high standards when it comes to integrity and ethics. Our code of conduct outlines how we expect our staff and volunteers to act in the workplace. It also includes guidelines for legal compliance and ethical standards.

To read our code of conduct, click here.

Meet our team!

Client satisfaction

Have a person-centred plan

Staff satisfaction

Careers

We are always looking for self-driven nurses, welfare workers, and support workers who want to be a part of the next wave of change in disability and aged care. If this sounds like you, click the button below.

Contact us